ITIL® 4 Specialist - Drive Stakeholder Value
Category
IT Service Management – ITIL ®
Category
IT Service Management – ITIL ®
ITIL ® 4: Drive Stakeholder Value covers all types of engagement and interactions between a service provider and its customers, users, suppliers, and partners. It explores various steps organizations can take in order to drive stakeholder value, including (but not limited to) fostering relationships, understanding markets and stakeholders, and capturing and realizing value.
The course also addresses the conversion of demand into value through IT-enabled services, providing necessary tools to increase stakeholder satisfaction. It can be adapted in all types of organizations to establish, maintain, and develop effective service relationships.
This certification is best suited for Professionals engaged in Service Delivery. The audience also includes ITSM practitioners managing the operation of IT-enabled & digital products and services, and customer-facing service delivery professionals.
Holders of the ITIL ® 4 DSV certification will be able to demonstrate their knowledge and understanding of:
ITIL® 4 Specialist - Drive Stakeholder Value, exam format is following:
Prerequisites -
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We run online instructor led workshops for individuals and working professionals, who need to complete upskilling in a time bound manner. The deliverables include training, authorized courseware and certification vouchers. For calendar, please click below.
We work with customers to provide tailor made training solutions, onsite and off site delivery with customized content to cover areas of key importance. Please contact for private batches or any other requirements.
Preparation is the key to success for certification exams. Click below to access our Learning Management System where you can create an account to access free mock exams based on official sample papers.
ITIL4 Managing Professional Drive Stakeholder Value guidance covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.
Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Delivery: Printed Paperback
ITIL® 4 Create, Deliver and Support addresses the cultural and team management aspects of product and service management.
The ITIL 4 Direct, Plan and Improve (DPI) qualification is intended to provide the candidate with the practical skills necessary.
This course is aimed at IT and service management practitioners who work in organizations that are becoming more digitally enabled.
ITIL ® 4: Drive Stakeholder Value covers all types of engagement and interactions between a service provider and its customers.