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Course Overview

The ITIL 4 Direct, Plan, and Improve (DPI) qualification is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.

Furthermore, it provides practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

The ITIL 4 DPI qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional, assessing the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows. It is also a prerequisite for the designation of ITIL 4 Strategic Leader.

Target Group

This certification is best suited for Professionals engaged in Service Delivery or those wishing to enhance their skills in Service Management. The audience also includes managers of all levels involved in shaping direction and strategy or developing a continually improving team performance.

Concepts Covered

Holders of the ITIL ® 4 DPI certification will be able to demonstrate their knowledge and understanding of:

The concepts of value, outcomes, costs & risks and their relationships to direction, planning, and improvement
The scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
The role of Governance, Risk, and Compliance (GRC) and how to integrate the principles and methods into the service value system
The role of risk and risk management and how to ensure that controls are sufficient, but not excessive
How to use the key principles and methods of communication and organizational change management for direction, planning, and improvement
Understanding the nature, scope, and potential benefits of organizational change management practice

Exam Format

ITIL® 4 Specialist – Direct Plan Improve, exam format is following:

Multiple choice format
40 questions per paper
70% to pass, or 28/40
90 minutes’ duration
Closed book

Prerequisites -

ITIL ® 4 Foundation certificate

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Training Options

Online Bootcamp

We run online instructor led workshops for individuals and working professionals, who need to complete upskilling in a time bound manner. The deliverables include training, authorized courseware and certification vouchers. For calendar, please click below.

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Corporate Training

We work with customers to provide tailor made training solutions, onsite and off site delivery with customized content to cover areas of key importance. Please contact for private batches or any other requirements.

Mock Tests

Preparation is the key to success for certification exams. Click below to access our Learning Management System where you can create an account to access free mock exams based on official sample papers.

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elearning + Exam bundle

ITIL® 4 Direct, Plan and Improve + Exam Bundle + Take2

The ITIL 4 Direct, Plan Improve (DPI) qualification focuses on the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.

e-Learning modules covering the complete course from Ducisgroup.
Resources such as glossaries
Inter-active quizzes, and practice papers to help you prepare for the official exam
Exam simulator with 5 full-length exam papers.
Comprehensive Student handbook in PDF format
One Certification Voucher
One free resit (take2) of exam, in the unlikely attempt you do not clear in the first attempt
Validity of e-learning is 360 days from date of purchase
With the certification voucher you are also provided the official core guidance from Peoplecert in an ebook format only.
You will also be provided the official training material (OTM) from Peoplecert.

Books

ITIL® 4: DIRECT, PLAN AND IMPROVE

The ITIL 4 Direct, Plan Improve (DPI) qualification focuses on the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.

The guidance helps in shaping direction and strategy or developing a continually improving team.
The guidance covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.
It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

Publisher: PeopleCert

Author: Axelos

Language: English (UK)

Delivery: Printed Paperback

ITIL® 4 Specialist – Direct Plan Improve