SDI - Service Desk Manager V9
SDI© Service Desk Manager is designed for existing and aspiring service desk managers and supervisors who intend to enhance their managerial and team management skills. The Service…
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Overview
Course overview
Overview
Course overview
SDI© Service Desk Manager is designed for existing and aspiring service desk managers and supervisors who intend to enhance their managerial and team management skills. The Service Desk Manager (SDM) Professional Standard qualification Recognises an individual’s knowledge of the competency requirements and skills required to be a manager of a Service Desk. A person who successfully passes the Service Desk Manager (SDM) exam can be expected to have the skills to:• Develop and deliver Service Desk strategies to that fully underpin the organisation’s business strategy and objectives• Demonstrate the key leadership and management competencies needed to be a successful Service Desk Manager • Interface the Service Desk with other departments within IT, other processes and other standards to maximise the efficiency and effectiveness of IT• Create, support and deliver Service Desk processes and services to deliver exceptional customer and…
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Learning
What you will learn
Learning
What you will learn
SDI© Service Desk Manager is designed for existing and aspiring service desk managers and supervisors who intend to enhance their managerial and team management skills. The Service Desk Manager (SDM) Professional Standard qualification Recognises an individual’s knowledge of the competency requirements and skills required to be a manager of a Service Desk. A person who successfully passes the Service Desk Manager (SDM) exam can be expected to have the skills to:
Develop and deliver Service Desk strategies to that fully underpin the organisation’s business strategy and objectives
Demonstrate the key leadership and management competencies needed to be a successful Service Desk Manager
Interface the Service Desk with other departments within IT, other processes and other standards to maximise the efficiency and effectiveness of IT
Create, support and deliver Service Desk processes and services to deliver exceptional customer and value
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