SDI - Service Desk Analyst V9

SDI© Service Desk Analyst is designed for existing and aspiring service desk professionals who intend to enhance their managerial and team management skills.The Service Desk Analyst (SDA) exam is based on the Service Desk Manager (SDA) Professional Standard. The competencies required for each SDI qualification were identified and approved by the SDI International Committee for Professional Standards, a group of industry experts and experienced practitioners from several organisations, in order to:Establish an international benchmark that Recognise and develops the breadth of knowledge required to successfully fulfil relevant rolesDocument the skills needed to deliver consistent, high-quality service and supportProvide a mechanism, aligned to international industry standards, for the development of people working in the IT service and support industry Provide leadership to the IT service and support industry by providing professional qualifications in IT service and support