Ducis Group
IT Service Management Certification0 optionsPricing: On requestFor India only

SDI – Service Desk Analyst V8

The Service Desk Institute (SDI) ® is the leading professional organization for everyone working in the IT service and support industry. As the driving force for the ITSM and service desk…

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Overview

Course overview

The Service Desk Institute (SDI) ® is the leading professional organization for everyone working in the IT service and support industry. As the driving force for the ITSM and service desk industry, SDI generates dynamic thought leadership and offers essential research and expertise with clear opinions around your key IT support issues. SDI also conducts and delivers forward-thinking research to drive and support IT service management decision-making. SDI's goal is to provide the information and advice, the skills and knowledge that both organizations and industry professionals need to achieve success.

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The Service Desk Institute (SDI) ® is the leading professional organization for everyone working in the IT service and support industry. As the driving force for the ITSM and service desk industry, SDI generates dynamic thought leadership and offers essential research and expertise with clear opinions around your key IT support issues. SDI also conducts and delivers forward-thinking research to drive and support IT service management decision-making. SDI's goal is to provide the information and advice, the skills and knowledge that both organizations and industry professionals need to achieve success.

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