Enterprise Skilling for Global Tech Giant

Organization

A USD 13.25B company with 227,000+ professionals across 60 countries. Operates Software Services, IT Services and BPO. The IT Services segment provides management services involving customer information technology assets.

Context

Towards the end of 2022, the young workforce joining across geographies needed upskilling in ITIL 4 to stay current with latest practices. The organization was moving from a process-driven model to a value-stream based approach.

The need was to train and certify upwards of 2,000 IT professionals from early Jan 2023 to March 2024.

Solution

• Quality delivery with accredited trainers
• Monitoring student progress at scale
• Compliance with certification standards
• Extensive reporting for effective results

Deliveries were staggered using e-learning + live sessions, with mid-day operational reports to keep cadence and quality consistent.

Result

By May 2024, Ducis assisted training and accreditation of 2,500+ ITIL 4 Foundation certified professionals across 8 countries besides India.